Amenity Service Agent

Position Description

Essential Job Functions:

1. Make, issue and record all amenity cards.
2. Greet and assist all new members and guests with amenity and real estate information.
3. Answer all phone calls and transfer appropriately, assisting callers as needed.
4. Maintain current amenity information and have up to date knowledge of the club, its amenities and real estate companies.
5. Check website regularly for accuracy and report necessary changes the specific department.

Job Requirements:

Education: High School Diploma or GED equivalent preferred.

Experience: 6 months to one year office service experience or customer service experience preferred.

Skills: Strong organizational, communication, interpersonal, customer service, and computer skills required. Professional image, engaging and positive demeanor.

Supervisory Responsibilities: Assist in the supervision of the summer Amenity Agent Staff.

Equipment to be used: Amenity Card machine, computer, fax machine, copier, postage machine.

Typical Physical Demands: Requires sitting, standing, bending and reaching. May require some lifting of up to 30 pounds. Requires manual dexterity sufficient to operate standard office machinery. Requires normal range of hearing and vision. Requires ability to function professionally in a challenging, demanding and time sensitive environment.