Hospitality Intern – Membership Department

Position Description

 

 

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Essential Job Functions:

1. Attend all required staff meetings, intern classes, and assigned rotations.
2. Deliver final case study presentation to management team.
3. Participate in on-the-job training and mentorship opportunities to gain industry-specific knowledge.
4. Check website regularly and collaborate with the Communications team if something is wrong
5. Answer questions about different events as well as the amenities
6. Building rapport with guests and members as being their first point of contact

Job Requirements:

Education: Currently enrolled in a hospitality program at an accredited college/university.

Experience: Some customer service experience preferred.

Skills: Excellent communication skills, ability to multi-task and work with others required, approachable and positive personality, proven leadership ability, customer service skills, professional image, strong work ethic and willing to be part of a team required while owning the learning experience by being proactive and taking initiative.

Supervisory Responsibilities: None

Equipment to be used: Computer POS systems and office equipment. May involve other equipment depending on rotation and requested assignments.

Typical Physical Demands: Ability to remain on your feet for extended periods of time. Ability to handle high stress levels during service hours. Ability to carry miscellaneous items of up to 40 pounds. The position also requires repeated bending, stooping, reaching and a normal range of hearing and vision and the ability to work in extreme temperatures during long shifts.